Returns, Exchanges & Cancellation policy
How do I make a return?
Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.
A final inspection will be done to ensure all items are in their original condition before processing your returns.
Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
How do I make an online return?
Our return policy is only applicable to any item(s) purchased online and delivered within 30 days of receiving your order.
GR8FLEX will not be responsible for the loss of a returned parcel.
To start a return, you can contact us at info@gr8flex.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping charges will be paid by the customer.
You can always contact us for any return question
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Return your item via your GR8FLEX account
If you have checked out as a guest, kindly contact us at info@gr8flex.com with the email subject: “Return Request – Your Order Number”, to process your returns or exchanges. Our customer service will assist you with your return process.
GR8FLEX's decisions on Returns are final.
How do I check on my return status?
To check on your return status, sign in to your account, head to My Account
My Return : Your return status is reflected next to your Returns Request number.
Pending :
Your returns request has been received
Authorized :
Your returns request has been authorized
Partially Authorized :
Your returns request has been partially authorized
Processed and Closed :
We have received the returned item(s)
Pending :
Your returns request has been resolved
Closed :
Your returns request has been denied
When will I receive my refund?
Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This can take up to 3 - 5 working days.
After the return has been approved, it takes up to 14 working days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.
* Please note that your refund will take up to 14 working days if you have made your purchase during our online sales period.
Please allow up to 7 working days for your account to be credited. If you do not receive your refund after 10 working days, please contact your payment processor directly for further information.
We seek your understanding with delays to your refund caused by special events (e.g. online sales).
Refunds
Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued by GR8FLEX to your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How do I make an exchange?
Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order.
Email us at info@gr8flex.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.
Beyond these reasons, if you wish to change your item(s):
Submit a return request within 30 days of purchase via the returns procedure stated above
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned.
Unfortunately, we cannot accept returns on bundles, sale items or gift cards.
Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of www.gr8flex.us
Order Cancellation Policy
We strive to provide fast and efficient service. If you need to cancel your order, please review the following policy:
1. Cancellation Window
• Orders can be cancelled within 5 hours of placement.
• After 5 hours, your order may already be in processing or fulfillment, and cancellation may no longer be possible.
2. Cancellation Fee
• All approved cancellations are subject to a 3.5% cancellation or $30 restocking fee.
• This fee covers payment processing and administrative costs that are incurred even if an order is cancelled.
3. Cancellation Refunds
• If your cancellation is approved, the remaining balance (after the 3.5% fee or $30 restocking fee will be refunded to your original payment method.
• Refunds are typically processed within 5-7 business days.
4. Non-Cancellable Orders
• Orders that have already been shipped or are in the final stages of fulfillment cannot be cancelled.
• Customized, made-to-order, or personalized items are non-cancellable once processing has begun.
To request a cancellation:
Please email us at info@gr8flex.com with your order number and reason for cancellation as soon as possible.c
By placing an order on our website, you agree to this cancellation policy.
